FAQS

 Tel: +65 6837 0717
E-Mail: support@shinco.com.sg

 50 Kallang Pudding Road #06-07
AMA Building Singapore 349326

 standard shipping
on all orders in Singapore.

 Support Is Just a Phone Call Away

FAQs. General Information

1. Do I need to set up an account to make an order?

No, if you do not want to set up an account with us we have the option to checkout as a guest. All you’ll need is your contact and shipping information!

3. How do I reset my password?

If you can’t remember your password, we’ll need to reset that for you. Simply click here to change .

5. Is my personal information kept private?

Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure. To read more about our privacy policy please click here .

2. I’m having trouble signing into my account, what should I do?

Please try resetting your password. If this still doesn’t work please contact us at support@shinco.com.sg and we’ll try and help!

4. How can I access my wish list?

To access your wish list, please make sure you’re logged in and then click this link here.

6. How can I remove my personal information from your database?

If you would like all information regarding yourself removed from our Shinco database, please email us at support@shinco.com.sg and we’ll try and help!

Orders

1 .Can I amend my order once it has been placed?

As soon as you place your order, we work on the dispatch process as quickly as possible, if you decide you want to amend your order please call us on +65 6837 0717 and we will try to accommodate where possible. However, please note that once the order has been dispatched we will not be able to make any amendments to it.

2 .Where is my order confirmation?

Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us at
+65 6837 0717.

3 .Overseas orders?

Please reach us at support@shinco.com.sg for overseas shipping .

Delivery

Once you have placed your orders and payments made, we will personally deliver your orders to you between 3-5 working days. We will contact you personally to arrange accordingly. Delivery is free! We will ensure your orders are delivered to you with no silly mistakes.

Payments

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We accepts Paypal as our Payments

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We accepts eNETS as our Payments

Warranty

Your product is warrant against defects one (1) year from purchase date. However if your product is damaged due to dropping or mishandling, we will let you know the repair costs prior to performing any repairs.

Product & Stock

Due to high demand, some of the items on our website do sell out very quickly! However, it’s worth checking back as the site is regularly updated.